When does Drop 01 release?
Drop 01 — ROOTED releases on October 23 at 6PM. Mark it.
Will Drop 01 restock?
No. Drop 01 is a strictly limited release. Once it's gone, it's gone. There is no guaranteed restock.
How does sizing fit?
Our pieces generally fit true to size with a relaxed streetwear fit. If you prefer a more fitted look, consider sizing down. For a more oversized look, size up.
How long does shipping take?
Please allow approximately 2–3 weeks for your order to be processed, prepared, and shipped. Since our pieces are released in limited drops, some orders may require additional production and fulfillment time. Once your order ships, you’ll receive tracking information by email.
When will my order ship?
Orders are expected to ship within 2–3 weeks after your order is placed. Once your package has been shipped, you’ll receive a confirmation email with tracking information.
Can I change or cancel my order?
Because our pieces are produced and fulfilled in limited quantities, all orders are final once placed. We’re unable to guarantee changes or cancellations after checkout. If you entered incorrect shipping information, contact us as soon as possible and we’ll do our best to help before your order ships.
What is the return/exchange policy?
Due to the limited nature of our drops, all sales are final. We do not accept returns or exchanges for sizing, change of mind, or incorrect items ordered. If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with your order number and photos of the issue. We’ll review your request and work with you to make it right. Please review all sizing, product details, and shipping information carefully before placing your order.
How do I track my order?
Once your order has shipped, you’ll receive a shipping confirmation email with your tracking number and tracking link. Please allow up to 24–48 hours for tracking information to update after your package is shipped.
How can I contact SaintLoom?
For any questions about your order, sizing, shipping, or products, please reach out to us through our Contact Us page or by email. Be sure to include your order number if your message is about an existing order.
We aim to respond to all inquiries within 1–2 business days.